I was listening to an inspiring local entrepreneur last night, who told the story of how coronavirus has impacted his coffee business.
I heard how, faced with these unprecedented times, they had
- managed to pivot the business to digital channels to sell online
- make charitable donations of their product to local health and care establishments
- how revenue was now at pre-pandemic levels using the digital channels
Literally all in the space of a few weeks. I was both inspired and full of wonder…
I wondered why… Why did it take the coronavirus to cause this rapid change? Why had these new ways of working not been developed alongside their traditional selling channels?
This guy was so inspiring and full of energy it was clearly not a lack of effort or planning on his part. The massive impact on all businesses has meant lots of people have had to stop, think and design new ways of working.
My experience over the past 15years is that stopping and thinking critically, even for a short while about what your business does and how it adds value is vital, stopping those wasteful activities is also vital to create space for growth and responding to challenges.
Have you ever stopped and asked yourself how many of the things you do are adding real value to your customers? And how many are not?
Have you calculated how much time and money you may be wasting, on those non-value adding activities?
Have you calculated the value of missed opportunities to grow/change? Simply because you are too busy to think critically.
Why not STOP and Start to think…. with a FREE 30 minute chat about how you could benefit from thinking differently about your business. Either comment below or make a connection, what have you go to lose?
#lean #customerjourney #effectiveness #waste #health #publicsector #privatesector #value #waste